FAQs

What is your return/replacement policy?

If you purchased a pair of boots through our website and are not happy with your purchase, we will refund your order within 15 days of purchase. Shipping fees are non-refundable.

All returned items must be unused and in original packaging. To expedite your return, please include the original packing slip included with your order. Returns without a packing slip can be delayed or may remain unprocessed. DecZ Footwear is not responsible for lost packages.

DecZ Footwear
Website Returns
607 North Avenue
Wakefield, MA 01880

What are your DecZ made of?

The lower foot section of the boot is comprised of 100% molded PVC with a nylon lining. The upper boot section was constructed with a neoprene inner layer, and PVC clear outer layer.

Are my DecZ waterproof?

The foot section is 100% waterproof. The sewn upper part is water resistant with a waterproof zipper.

How do I care for my inserts?

The best way to store inserts is to keep them flat in a dry container, with no corners or edges folded over to avoid creasing. If storing flat is not an option, simply roll back up and store in the DecZ original packaging. DecZ will be offering flat storage cases in the near future.

DecZ Rain Boots come in whole sizes. What size should I get?

Please refer to sizing chart when selecting your size. DecZ Rain Boots do run slightly bigger, however, please refer to the insole measurement to compare with other footwear you own to get best sizing.

Return Policy

If you purchased a pair of boots through our website and are not happy with your purchase, we will refund your order within 15 days of purchase.  Shipping fees are non-refundable.

All returned items must be unused and in original packaging.  To expedite your return, please include the original packing slip included with your order.  Returns without a packing slip can be delayed or may remain unprocessed.  DecZ Footwear is not responsible for lost packages.

DecZ Footwear
Website Returns
607 North Avenue
Wakefield, MA 01880

Defective Product

DecZ Footwear provides warranty against defects in craftsmanship for a period of 30 days from the purchase date. If something happens to the product purchased from DecZ Footwear beyond normal wear and tear, please contact us and we will be more than happy to replace your product at no cost to you with proof of purchase. Please email us at customerservice@deczfootwear.com.

Contact Us

Our team is available Monday-Friday 8AM-5PM EST. We’re closed on weekends and national holidays.

If you are a retailer and interested in carrying DecZ products, please contact sales@deczfootwear.com.

For website inquiries and customer service, please contact customerservice@deczfootwear.com.

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